Introduction: At The Key Downtown, we are committed to ensuring your satisfaction with our products and services. This policy outlines the conditions for returns and refunds.
Eligibility for Returns:
- Products: Items can be returned within [30] days of purchase if they are in their original condition, with all packaging and tags intact.
- Services/Events: Refunds for services or event tickets are available if cancellations are made at least 21 days before the event. Partial refunds may be offered for cancellations between 14 to 21 days prior. Tickets are non-refundable within 14 days of the event.
Non-Returnable Items:
- Certain items, such as [list non-returnable items], are not eligible for return or refund.
Return Process:
- Contact Us: Please contact us at thekeydowntown@gmail.com with your order details to initiate a return.
- Approval: Once approved, you will receive instructions on how to return the item.
- Shipping: Return shipping costs are the responsibility of the customer unless the return is due to our error.
Refund Process:
- Processing Time: Refunds will be processed within [7] business days of receiving the returned item.
- Method: Refunds will be issued to the original payment method unless otherwise agreed.
Exchanges:
Contact Information: For questions or concerns regarding this policy, please reach out to us at thekeydowntown@gmail.com.